WELCOME TO GROUP EXERCISE

CUSTOMER INFO

You will have access to the group exercise services of our eight sports halls: Kallio, Kontula, Malmi, Mäkelänrinne, Pasila, Siltamäki, Töölö and Vuosaari. Group exercise cards are valid at all our locations.

The age limit for group exercise is 15.

View group exercise prices

View discount group prices

View opening hours

After class, you can go swimming and visit the sauna (with a day card Mon-Fri between 8.30-14.30). No swimming opportunities at our Pasila location.

Come and try out our various group exercise classes and find your own favorites from over 40 different class options.

View class options

Buying group exercise services and booking classes is easy in our web store!

To buy online, you need a customer account. When you get a customer card, you can easily get in directly through the gates without queuing separately at the checkout. For multi-visit and monthly services, the customer card (value 4 €) is included in the price for a new customer. You can get the customer card from the hall’s customer service. The first time you visit the service, you will need to bring your ID. If you lose your customer card, you must buy a new customer card for 4 €.

Web store

GROUP EXERCISE ETIQUETTE

  • You can make bookings for group exercise classes at our customer service point, by calling or via our online booking system or app. You can also browse classes without logging in.
  • You can make bookings online if you have a customer account with a user password, and valid single, multi-visit, or monthly card for group exercise or a Supercard, and if there is room in the class (buy services from the customer service points of the halls, web store and app).
  • You can make bookings for 11 classes up to two (2) weeks ahead (15 days) via our online booking system. If you do not yet have your own user password to the booking system, you must first register as a customer.
  • Note! If you already have an existing customer account or cannot remember your user password, do not register again. Confirm your account status from our customer service or order a new password in the Log in -section.
  • You can also make individual bookings by phone or at the customer service point (not via email) without pre-purchasing a group exercise service. You can make bookings up to two (2) weeks ahead (15 days), a total of three classes per booking. To make the booking, you must have an existing customer account.
  • Pensioners can book a regular spot for classes marked with a star * that start between 8.30 am–2.30 pm during weekdays. A 10-visit group exercise card allows one regular class booking per season (fall or spring), a 20-visit card allows two. Monthly card holders can book up to three regular spots for their card’s duration (1–6 months). Pensioner can also book a regular spot for water exercise classes (not for Hydrobic). Hall customer service makes the regular spot bookings (call or visit the customer service).
  • If you are unable to attend a group exercise class that you have booked, cancel the booking well in advance by calling or via our online booking system (not by e-mail). Cancellations should be made no later than three (3) hours before the class begins.
  • You will receive a confirmation email about a successful group exercise class cancellation.
  • We will charge a visit (multi-visit cards) or a day (monthly cards) from your card for all uncancelled bookings. You will also receive a confirmation e-mail from this charge. If the charge is unwarranted, please contact our customer service asiakaspalvelu@urheiluhallit.fi
  • If the class is full, you can register for a place in the queue. Registration for a place in the queue is binding. When a place becomes available, the first person in the queue is automatically moved to the class participant list. We will send a confirmation email from this transaction to the email address you have on your customer account.
  • The queue closes 3 hours before the class starts, after which it is not possible to get a place in the class from the queue. If you cannot attend the class, please cancel the queue place before the queue closes. Queue places are included in the class booking quota (11 classes/15 days).
  • You can access through the entrance gate no earlier than 45 min (at Siltamäki 30 min) before the class starts. If you are a day card holder, you must check in at the customer service point if you arrive to class earlier than 8.30 am. At Töölö, always check-in at the self-service terminal or at the customer service point.
  • Please arrive no later than 10 minutes before the class starts. Otherwise you might forfeit your booking to the next customer on queue.
  • If you are at the entrance gate less than 10 minutes before the class starts, please check in at the self-service terminal or customer service point.
  • If the class has already begun, you cannot pass through the entrance gate anymore.
  • If you have a single booking and only one group exercise service on your card, the entrance gate will check you in (except at Töölö, where you must always check-in at the self-service terminal or at the customer service point).
  • If you have made several consecutive bookings, please check in to all of them at the self-service terminal or at the customer service point.
  • If you have other services on your card (i.e. gym), always check in at the self-service terminal or at the customer service point.
  • If you have purchased a supercard, always check in at the self-service terminal or at the customer service point.
  • Our customer service personnel will instruct you on how to use the self-service terminal.
Back